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Pool Business
BUSINESS 261: Coaching To Win

Learning Objectives

  • Define successful results by developing a specific coaching plan.
  • Explain proven coaching techniques.
  • Discuss coaching tools to improve employee performance.


This course provides pool and spa company owners with a guide to effectively coach their employees to improve overall performance. Education, training and development have a positive impact on productivity. This course formulates coaching techniques to improve knowledge, create positive performance accountability and build self-esteem and confidence.

Time/ Credits

1:75 hrs


Bill Kent, Ph.D.

CEO of Team Horner in Fort Lauderdale, FL
(954) 772-6966

  • B.S. University of Cincinnati
  • MBA Xavier University
  • Ph.D. Keiser University
Bill Kent, Ph.D.

Dr. Bill Kent is the entrepreneurial CEO of the Team Horner Group of companies, an integrated manufacturer, wholesale distributor, and global exporter of swimming pool products. Bill has served in several nonprofit organizations and was national president of the U.S. swimming pool industry’s national trade association in 1996. In 2015, Bill’s company received national recognition from the American Psychological Association for having a psychologically healthy workplace; Bill currently serves on the Board of Trustees of Keiser University, a Florida-based University with over 20,000 students on 16 campuses, the National Swimming Pool Foundation®, the International Swimming Hall of Fame, and the Florida Swimming Pool Association. In June 2015, Bill received his Doctorate in Business Administration with a concentration in Global Business. Bill completed the transition of company ownership to his employees in December, 2015.