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SERVICE 409: Incident Investigation

Learning Objectives

  • Recognize the purpose of an incident investigation.
  • Identify the procedures to follow and the kinds of information to be developed in an investigation.
  • Identify who to interview and the correct method for conducting the interview.
  • Identify the purpose and required components in an incident investigation report, including a recommendation of corrective action.


The learner will recognize the purpose of an incident investigation, the investigative procedures to follow, the kinds of information to be developed, how to conduct an interview following the incident, and how to create an incident investigation report.