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BUSINESS 161: Customer Service the Nordstrom Way

Learning Objectives


  • Find out what makes Nordstrom’s customer service best-in-class.
  • List ways that a pool retail, service and/or construction firm can implement high-quality customer service

Description


Based loosely on the book “The Nordstrom Way to Customer Service Excellence” this program extracts the key elements that can be implemented in the various trades of the pool industry.

Expertise


  • PSP Expertise: Everyone
  • PSP Focus: Everyone
  • PSP Level 100

Time/ Credits


1:30 hrs
0.15 IACET CEUs

Instructor Gregory D. Howard

Gregory D. Howard


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