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BUSINESS 204: You Can Be Better

Learning Objectives


  • Examine human nature, interpersonal relationships, and customer satisfaction.
  • Discuss how to improve sales techniques and client interaction.
  • Define how to set business and personal goals and to prioritize for efficiency and improvement.
  • Discuss how to eliminate the negativity that surrounds you and put your positive mental outlook to work for you.

Description


We must all deal with people on a daily basis. Understanding human nature will improve your communication, productivity, and customer satisfaction. Learn how the negative influences in your life and work impact your mental outlook and performance – then, learn how to eliminate those influences. Develop abundant enthusiasm for what you do for better networking and learn how to determine and provide exactly what your clients actually want.

Expertise


  • PSP Expertise: Landscape Designers
  • PSP Focus: Architect/Designer
  • PSP Level 200

Time/ Credits


2:00 hrs
0.2 IACET CEUs

Instructor Brian Van Bower, SWD Master

Brian Van Bower, SWD Master, Genesis Ambassador & Co-Founder


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